• 1. Check if you have entered the recipient’s phone number correctly. The number should be in the +48-XXX-XXX-XXX format. If you do not include the prefix (+48) or miss the „+” sign, you will not be able to make the call.
• 2. Turn your phone off and on. Then try to make the call again.
• 3. If other services work (SMS, MMS, apps, internet browser), it may mean that you activated the block of outgoing calls in roaming or to foreign numbers. You can disable this block yourself in the Play24 app by going to „Your account” > „Manage number” > „Blocks and limits” > „Other” section. You can also remove the block by contacting our customer service.
• 4. If other services do not work (SMS, MMS, apps, internet browser), it may mean that your device is not connected to a network. Check if the signal bars are visible. If not, manually select the network name in your phone’s settings under „Mobile network” section.
• 5. Issues may also be caused by a malfunctioning phone. Try to insert your SIM card into a different device and attempt to make a call. 

If the above steps did not help, this may indicate that you have international roaming blocked. You can disable this block yourself in the Play24 app under „Pakiety” > „Roaming” tab, or by contacting our customer service.

• 1. Check if you have entered the recipient’s phone number correctly. The number should be in the +48-XXX-XXX-XXX format. If you do not include the prefix (+48) or miss the „+” sign, the SMS / MMS will not be delivered to the recipient.
• 2. Turn your phone off and on. Then try to send the message again.
• 3. Check if the correct SMS center number is entered in your message settings. The correct number is +48790998250.
• 4. Issues may also be caused by a malfunctioning phone. Try to insert your SIM card into a different device and attempt to send a message.

If you cannot send a message to only one or a few recipients, check the 
SMS and MMS troubleshooting guide article.

Additionally, for MMS messages:

• the phone must have internet access to send an MMS. Check if mobile data transmission is enabled on your device. Open a web browser and see if websites load
• check, if your phone is properly configured. You can find the correct settings in the 
  Phone configuration article.

In our plans, we provide data packages for use within EU roaming. The available data volume depends on the plan you choose. At any time, you can check how many GB of EU roaming data you have left – simply enter and confirm the code *800# on your phone’s keypad.

You can also purchase an additional EU data package. Available packages can be checked on the EU Data Package page or in the Play24 app under the „For You” > „Pakiety” > „Za granicą” section.

The EU data limits for your plan can be found on the Roaming and international calls page in the „Documents” section.

We will block data transmission if you reach the €50 limit (approximately 258 PLN) for each of your phone numbers during a billing period. If you are a Subscriber of multimedia Services, the block will be applied after spending 240 PLN.

You can renew the limit or use the internet without restrictions by responding to the SMS we send with information about your limit threshold. We will renew or remove the limit on your number – this also applies to future billing periods.

For more information about the limit, see the Controlling roaming costs article.

If you want to avoid high internet charges while roaming, you can activate an additional data package. Details can be found on the Roaming and international calls page under the „Roaming worldwide” tab.

• 1. Turn airplane mode off and on. Wait a moment and check if the internet works.
• 2. Turn the mobile data transmission off and on. Check if the internet works. If that does not help, completely turn your phone off and on.
• 3. Set your phone to manual network selection. If the device does not connect to the operator, try again or select a different operator.
• 4. If other services work (calls, SMS, MMS), it may mean that you activated the data transmission block in roaming. You can disable the block by contacting our customer service.
• 5. If other services do not work (calls, SMS, MMS), this may indicate that you have international roaming blocked. You can disable this block yourself in the Play24 app under „Pakiety” > „Roaming” tab. You can also remove the block by contacting our customer service.